Shipping Policy

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If your temps are below 55 or above 80° you must choose “Hold for Pickup” in the options for live delivery guarantee. Orders must be picked up within 24 hours of when they arrive if choosing “Hold for Pickup”. Any problems or dead arrivals must notify us within 1 hour of when courier scans package saying delivered.If temperatures are below 40 ℉ or above 90 ℉ there is no live guarantee even if “Hold for Pickup” is chosen.

We send tracking numbers for all shipment so you are responsible for making sure someone is home to accept delivery.  We can not be responsible for where the courier leaves the package if no one is home. These are live feeders, and can’t be left out in the sun or hot or cold weather. 

We ship Priority Mail shipments Monday – Wednesday to ensure they arrive by the weekend. On Thursday we are able to ship overnight orders. Most orders placed by 7 am will ship same day.